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Post-Call Survey Module for FreePBX

Customer satisfaction survey right after the Agent finished the conversation with the caller

Post-Call Survey Module for FreePBX

Post-Call Survey module allows FreePBX users to easily conduct the customer satisfaction survey right after the Agent finished the conversation with the caller.

This add-on being develops as a standard module for FreePBX which makes it easy to install and integrate with the Queue module of FreePBX.

How it Works?

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1
Once Post Call Survey module installed and configured, agent will simply hang-up the call and the call will be connected to designated survey.
2
Module play the survey announcement and capture the caller input and call will be terminated once successful survey capture.
3
Invalid announcement played if caller selects invalid option and timeout message would be played if caller did not select any entry within 10 seconds after survey announcement.
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The Survey list shows all available surveys and provides Edit/Delete and Result option to retrieve reports.
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Reports

The report provides a variety of information per queue and agents based on the selected time frame

Queue Statistics: display average score of queue for selected period
Agent Statistics: display average score of agents for selected period
Entry Statistics: displays the statistics for each option
Detailed: Detailed report per call with link to CDR and call recording (if recording is enabled)
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Report: Queue Statistics
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Report: Agent Statistics
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Report: Entry Statistics
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Report: Detailed
Disclaimer: FreePBX is a registered trademark of Sangoma

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